How do I return an item?
Wrap up the item appropriately, enclose a copy of the invoice, state the reason why you are returning the item and post it to
Conrad Electronic SE
Customer Care Department
Klaus Conrad Strasse 1
Postage refunds are limited to items returned to make a warranty claim. Please send us your receipt of postage paid.
N.B. In order to be eligible for a shipping refund you need to choose the most cost-effective carrier which, in most cases, is the national postal service of your country. Don’t forget to provide your bank details, to enable us to credit your account. If the returned faulty item is oversized or exceeds the postal weight limits please get in touch so that we can work out a mutually agreeable shipping method.