How to Automate Success: Our Solutions at Conrad Electronic

Digital progress and global crises are the reasons that our world and our economy undergo constant change. Key questions arising from all this include how to protect our supply chains, how to optimize our processes and how to reduce costs to stay competitive in the global markets. We firmly believe that digital sourcing solutions are the answer to these questions. When it comes to our customers, just being a distributor of goods doesn’t cut it anymore: we need to see ourselves as a provider of solutions who strives to help business customers complete project successfully. To achieve this, our most powerful tool is automation – in terms of both the products and the services we offer.

It all starts with equipment used to automate production. These days, devices that autonomously control, monitor and adjust fabrication processes are key when it comes to ensuring profitability across the manufacturing industries. However, a study carried out by CIO, CSO and COMPUTERWOCHE in collaboration with S&C Blue Prism, NICE and UiPath revealed that there is still room for improvement: almost half of the surveyed C-level executives were dissatisfied with the progress of process automation made at their company.

As a result, we at Conrad are constantly expanding our range of products, services and solutions. Range comprehensiveness, product availability and product choice are what enables us to offer a fully automated exhaustive sourcing process based on a one-stop shopping concept to business customers that makes patching together a procurement set-up involving a large number of different suppliers redundant.   

However, “All Parts of Success” refers to much more than just the above. It also means automating our own services, to make sourcing more efficient and economical for business customers. Nowadays, one aspect that has become increasingly important for businesses of all sizes involves state-of-the-art e-procurement solutions. These solutions simplify and automate the purchasing process and help companies save time, money and resources.  Web, eCat, EDI, OCI, API, you name it. We at Conrad make a point of supporting all common types of interfaces since we know that one size does not fit all! Our automation solutions are designed to neatly integrate in the existing systems operated by business customers, and to adapt to new requirements. So that something like shipping C-parts to customers almost takes care of itself.   

Here at Conrad, the range of automated or computer-aided services we use to boost profitability involves a large variety of technologies. For instance, we use AI to pick an alternative product whenever the initially chosen item is out of stock. And we apply algorithms capable of identifying text contained within emails to forward each message to the person best suited to deal with the request. However, as far as we are concerned, these technologies will never ever replace personal interaction with customers. Their only purpose is to free up time that we and our customers can spend talking face-to-face about the things that matter. In short, automating the sourcing process helps us as a company become even more customer-centric – which is basically the continuation of a 100-year-old tradition here at Conrad Electronic.

Yours sincerely

Ralf Bühler